Can I reclaim your maintenance fees as a Tax benefit ? - Yes you can reclaim our fees against your rental income for maintenance and repairs, but not improvements.

Can I also reclaim your management fee against Tax relief ? - Yes our management fees are also an allowable expense against rental income.

Why do you charge so little for management fees ? - We make a small profit and we are not looking to be a huge Corporate, so it makes better business sense not to over charge our clients and get word of mouth recommendations to expand our business. Just one emergency call out fee from an independent plumber could cost more than we charge for a whole month!

What do the management fees cover ? - The management fee covers 24 hr 7 day access to our skilled professionals, i.e. plumbing, electrics, cleaning, gardening, laundry etc and undertaking rental sales enquiries, booking, marketing, processing of rental agreements, collection of rent, monthly accounts and key holding.

Why are the welcome packs charged at cost ? - Like everything we do we only charge for our time. We use an online delivery service that usually ties in with the cleaning of the property and all we need to do is accept the goods. The supermarket makes the delivery charge.

Why provide 3 sets of laundry per bed? - Landlords who choose to provide laundry must provide at least a minimum of three sets per bed as one set is always on the bed, one in the wash and another for spare. Although most rentals are weekly, there may be sometimes when a quicker turnaround is required and so the spare set comes into effect. We have our own stock of emergency linen to cover any unforeseen situations. We strongly advise the use of good mattress covers.

Towels not included? - The majority of renters like to provide their own bath towels and tea towels for personal hygiene reasons so there is also no confusion at the end of the let of mistaken removal.

Do you charge a call out fee ? - NO. Callout fees are included in the standard management fee. We include 1 key holding or 1 alarm activation response per month so if the guest arrives at the property without a key we will attend likewise in the unlikely event of attempted break in we will ensure that the property is re-secured. Fees outside of these circumstances are charged at travel time rates from our offices back to our offices.

Why do you recommend the use of keypads? - Where it is possible, we suggest installing key pads in place of normal door locks. There are several advantages to using keyless door entry systems as they are very secure, the keys dont get lost in the post and the new renters cannot gain access until we have cleaned the property and changed the weekly door and alarm codes. The pads have a key override so you dont have to know what the current code is set to for owners use.

What is a key safe? - Where it is not possible to install a key pad entry, we can install a small push button key safe somewhere on the property that holds up to 5 Yale / Union type keys. The keysafe we normally use is fully weather proofed and can be attached to the tamper circuit of the property alarm system programmed with any combination code. The keys are always on the property and do not need to be posted out for every booking.

Can I have my windows cleaned sooner than every 8 weeks ? - The amount of dirt and dust takes different times to build up in different areas dependant on things like prevailing winds and local variations. 8 weeks is an average but we can increase the frequency or delay for longer, which ever is better suited to the individual surroundings.

What is your affiliate program ? - We run an affiliate program for independent letting agencies to provide maintenance cover at discounted rates for their current client base. Affiliate rates are dependant upon how many properties are maintained and discounts are then applied proportionately.

Why do you not carry out major works ? - It actually depends on our work load and time constraints as to whether we will actually undertake the major works ourselves as we will not usually compromise the rest of our client base. If say our plasterer is not busy doing other jobs that he is skilled in then we will release him to carry out major works.

Why do I get charged 3% for card payments from my rentals ? - The charges are levied by the online bank so thats is how they charge to use their facility per transaction. For more information contact our Support.

What is the major cost in servicing the emergency kit ? - In a word the batteries! Batteries for the torch are not cheap and we only use long lasting branded ones. Candles dont need replacement but the safety matches do. First Aid Kit will be as used but usually fully replaced every 5 years as manufacturer recommendation.

What is FENSA? - The Fenestration Self Assessment scheme has been set up by the Glass & Glazing Federation (GGF) with government approval from April 2002 for registered installers to self certify replacement doors and window installations instead of applying for local authority permission. This also ensures new thermal performance values are met against building regulations to save energy.

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